There isn't a possibility of creating/applying coupons on packages, unfortunately.
When customers cancel an appointment, there isn't a possibility of refunding the amount they paid for the appointment automatically from within Amelia , the refunds need to be processed manually in the payment tool you have enabled in Amelia. There isn't a possibility for the customer to use that payment for another appointment, if that is what you are referring to. You can only send them a coupon on 100% if you want (if you don't refund the payment), so they can use it for their next booking instead of that appointment that was cancelled.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Hi,
I am wondering if there is a way to create a coupon for a package or be able to apply a coupon to a package?
Also on the user backend if a user cancels a lesson does the system let the user know they have a banked lesson?
I know packages does keep track of their lessons but I'm wondering about single services.
Thank you!
Hi Billy,
There isn't a possibility of creating/applying coupons on packages, unfortunately.
When customers cancel an appointment, there isn't a possibility of refunding the amount they paid for the appointment automatically from within Amelia , the refunds need to be processed manually in the payment tool you have enabled in Amelia. There isn't a possibility for the customer to use that payment for another appointment, if that is what you are referring to. You can only send them a coupon on 100% if you want (if you don't refund the payment), so they can use it for their next booking instead of that appointment that was cancelled.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.