We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2671003
Coupons and Cancelled Lessons
Closed

Comments

  •  2
    Billy Boissonneault started the conversation
    January 26, 2021 at 4:33am

    Hi,

    I am wondering if there is a way to create a coupon for a package or be able to apply a coupon to a package?

    Also on the user backend if a user cancels a lesson does the system let the user know they have a banked lesson?

    I know packages does keep track of their lessons but I'm wondering about single services. 


    Thank you!


  • [deleted] replied
    January 27, 2021 at 2:14pm

    Hi Billy, 

    There isn't a possibility of creating/applying coupons on packages, unfortunately.

    When customers cancel an appointment, there isn't a possibility of refunding the amount they paid for the appointment automatically from within Amelia , the refunds need to be processed manually in the payment tool you have enabled in Amelia. There isn't a possibility for the customer to use that payment for another appointment, if that is what you are referring to. You can only send them a coupon on 100% if you want (if you don't refund the payment), so they can use it for their next booking instead of that appointment that was cancelled.

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.