We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Is there a plan to set the timezone of each employee and the customers?
Hi Taewoo,
Thanks for your interest.
Yes, we have this in plan and it should go live in a couple of months.
Pardon my intrusion, but I'd like to chim in. I am looking forward this feature. In fact, I submitted this feature request last month but do not see it listed on https://wpamelia.cnflx.io/boards/feature-requests
Hi Nevena, did you mean that Amelia would soon be able to support employees from multiple time zones? Thank you
Hi Karen,
Yes, we have it in a plan for Q2 this year, we will inform you here when we release it.