We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When I try to modify the appearance settings I get a 500 error when saving.
As a result the frontend is now corrupt.
How can this be fixed? Please advice.
Hello Remko,
For some reason it looks like the Amelia CSS is not created in the installation process or something is blocking it . Could you please go to Amelia -> Customize page and click on Reset then Save there and check if the issue will be gone then? Let me know if this helped!
Hi Marija,
Thanks for the reply. I don't see a Reset button on the Customize page.
Could you please guide what to do next?
Hi Remko,
You are welcome.
It is next to the Save button (to the left), in your case Annuleren.
Thank you Marija! That helped. It wasn't a reset button, it was a cancel button. But it did the trick!
You are welcome, Remko.
Glad to see that , thank you for letting us know.
Actually it is a Reset button, but in your language it is translated to Cancel .
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.