We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
My current payment providers are Redsys or Global Payment, but I see there is no integration, so I will have to use Woocommerce. The problem with Woocommerce is that the customer goes through more steps than necessary.
1) Can't they be sent directly to the Checkout page instead of the cart page to save the customer at least one step?
2) Is it not possible that in the My account section the customer has the reservations he/she has made and can also manage them? That is to say that the customer does not have to be accessing two different sites, one for purchases in the store and one for reservations. Have everything in the same section and with the same user.
3) The services that are generated do not have any unique URL, right?
4) Why doesn't a modal window open when I click on a day of the calendar (admin site)?
5) My client has services with a duration of 15 minutes, 35 minutes, etc, why can't I put that as service duration, lol?
6) In the test emails it does not send the ics of the calendar? I have sent a test email it does not attach the ics of the calendar, why? screenshot: https://prnt.sc/xfn1e6
7) I need to register to see the SMS prices?
8) In the main page of Amelia, it does not say that the plugin is translated, but it is in my language Spanish.
Hi Jose,
Thank you for your inquire.
1.
Unfortunately no, if you are using WooCommerce, the client will be taken to the cart page and then on checkout page, that is how the Woo works, and we can not change that unfortunately.
2.
On our Customer panel it is only possible to view the appointments or events, but there is no option to display the payments.
3.
Yes, the services does not have the unique URL.
4.
This is by design, if you want to add appointment through back-end you must click on the + button to add new one.
5.
This is connected with the global settings in our plugin, probably on demo sites the time slot step duration is set to be for example 30min, but you can set that to be 5 minutes then you will be able to create services that are 15min or 35min long
6.
For test mail ics will not be displayed, but if you book a real appointment, the ics will be displayed in the notification.
7.
Yes but I can provide you the price, just tell me for which country do you want to use.
8.
We do have Spanish translation, one of our customers did that, so you just need to set the language in main WordPress settings to be Spanish.
Kind Regards,
Miloš Jovanović
[email protected]
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Thank you for the quick response.
About the answer:
1) Yes, it can be done, you can see it in this demo https://getbooked.io/booked-woocommerce/. what happens that this plugin does not work for me because it is not service oriented. So please tell your developer.
7) Spain
Hi Jose,
1. I can forward this to our developer but I can not guarantee that we will implement this for the updates since there are more requested features.
7.
In attachment file I am sending you a price for Spain
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you very much for the support, I hope you can implement that for Woocommerce, save the customer a step to complete the purchase, it's a big leap.