We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am making a CSV file table. The table is updated once each minute via FTP.
If I use "Create a data table linked to an existing data source" the table works at first but fails when the file updates.
We do not have a static header on our CSV file, just raw data, perhaps this is the issue. I don't believe it is possible to have a static header on our file type.
Hello Jim
Thank you for your purchase.
I also believe that's what's causing the issue. When you create a table linked to the CSV file, the structure of the table is saved in wp_wpdatatables and wp_wpdatatables_columns database tables. So, if the source file changes the structure (adds, removes, renames or rearranges column headers), the table created in wpDataTables will break.
Tables linked to an existing data source need to have static headers in order to work.
Kind Regards,
Aleksandar Vuković
[email protected]
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