We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
So the system will send an ICS file to a visitor, but it is not to the Employee. Is there a way to enable ICS files to employees as well?
Hello Ray
There are no options to send an ICS file to the employees at the moment, simply because we have Google Calendar and Outlook Calendar integration, so if you link your employees to those, appointments will automatically be added as busy events.
If you require the ICS file to be sent to employees as well, I'll forward that as a feature suggestion to our developers.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes,
I think the ICS is a good idea. Most will not do the Google integration, as Google has made it extremely difficult (and as devs, we can't login anymore for a customer to help them).
And the Outlook integration ended up not working. I am still gathering details, but even with Microsoft's help, the customer never got it to work...and the documentation is not clear on what it's uses are.
So, yes, and ICS file for employees who are Outlook users (and Thunderbird) could benefit from that option.
Hi again Ray
Thank you for your suggestion, it has been forwarded to our development team, so they can work on it in the future.
I personally connected multiple Outlook Calendars following our documentation, and I had no issues with it. If you can provide me a temporary wp-admin user, I can connect your website to my Outlook user, just to confirm that it's working, but I can't access your Outlook profile, so I wouldn't be able to connect Amelia to your profile.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables