As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I had no problem downoading or uploaded the plugin. After I activated the plugin, I see all of the links in my dashboard but everything I click on is blank
Hello Misty,
Thank you for your purchase.
That is caused by a conflict with your theme or another plugin that you have on the website, unfortunately.
To try to resolve this issue, you will need to do one of these two things:
1. Deactivate all other plugins except for Amelia (since we don't know which one is causing an issue), and Amelia should work fine after that. If it doesn't - change your theme, and then it will definitely work. Then, go to the Customize menu in Amelia, and disable this slider:
When you save the settings, reactivate all your plugins, and that's it.
2. Access your database via PHPMyAdmin (or some other tool), and access wp_options table:
It is possible that your prefix is not "wp_", but something else, so if that is the case, please look for "your_prefix_options" table.
When you access it, you can search through the column "option_name". Search for the term "amelia_settings":
The search will return only one row, and you need to edit it:
In "option_value" column, search for "useWindowVueInAmelia":
There, you can see that it's currently set to true
Just change that to false, save the change, and exit phpMyAdmin.
Let me know if this helped!