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  Public Ticket #2666090
My plugin is not working
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  • Misty started the conversation

    I had no problem downoading or uploaded the plugin. After I activated the plugin, I see all of the links in my dashboard but everything I click on is blank


  • [deleted] replied

    Hello Misty, 

    Thank you for your purchase.

    That is caused by a conflict with your theme or another plugin that you have on the website, unfortunately.

    To try to resolve this issue, you will need to do one of these two things:

    1. Deactivate all other plugins except for Amelia (since we don't know which one is causing an issue), and Amelia should work fine after that. If it doesn't - change your theme, and then it will definitely work. Then, go to the Customize menu in Amelia, and disable this slider:

    2105582290.png

    When you save the settings, reactivate all your plugins, and that's it.

    2. Access your database via PHPMyAdmin (or some other tool), and access wp_options table:

    6172199762.png

    It is possible that your prefix is not "wp_", but something else, so if that is the case, please look for "your_prefix_options" table.

    When you access it, you can search through the column "option_name". Search for the term "amelia_settings":

    9596326323.png

    The search will return only one row, and you need to edit it:

    3462547772.png

    In "option_value" column, search for "useWindowVueInAmelia":

    3986907778.png

    There, you can see that it's currently set to true

    Just change that to false, save the change, and exit phpMyAdmin.

    Let me know if this helped!