We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Bonjour,
J'ai créé des notifications Amelia avec la possibilité d'annulation pour le client avec le shortcode : %event_cancel_url%.
En cliquant sur le lien, j'obtiens le résultat suivant : {"message":"You are not allowed to update booking status"}.
Comment régler ce problème ?
Je vous remercie.
Oops in english:
Hello,
I have created Amelia notifications with the possibility of cancellation for the client with the shortcode: %event_cancel_url%.
By clicking on the link, I get the following result: {"message": "You are not allowed to update booking status"}.
How can I solve this problem?
Thank you.
Hello Lohan
Thank you for translating your message.
Did you maybe configure the period available for rescheduling and cancelling when you edit the event?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
However, I have activated and deactivated the field concerned, nothing can be done about it. I still get the same message.
I don't know what to do.
Kind regards,
Hello again Lohan
Turns out there was a bug with the cancellation placeholders in version 3.0.1. Can you please update the plugin to v3.0.2, and then test again? The issue should've been resolved with the new version.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables