We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
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We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I replied to another ticket, but wanted to make my own so I could reply privately with login info if you need it.
Like the other ticket, all of the sudden my "Integer" and "Float" columns will no longer export into the report. The columns are just blank. They will work if I change the column to "String", but unfortunately that won't work for me.
I hadn't touched the files, tables, or reports for months so I'm guessing it's an issue with the main wpdatatables plugin or the report builder plugin.
Thanks,
Josh
Hi again Josh
I just responded to the other ticket, but I'll copy my response here again, in case someone else reaches this ticket and needs assistance.
After a deep investigation in our local environment, we find out that there is an issue with creating numbers types in reports(float, integer, and formula)
We can not log on to your website over FTP, so I will give you instructions on what to do to fix this:
In file wp-content/plugins/reportbuilder/source/class.abstract.builder.php: around line 359
you will find this
and you have to remove it, so your code will look like this:
This will be included in the next update, so you don't have to worry about that.
Once again sorry for the inconvenience and thank you for your patience,
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
That got it fixed, thank you for figuring it out and letting us know.
You're welcome, Josh
Glad to hear that.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables