We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2663136
Endless Loading
Closed

Comments

  • Mikki started the conversation
    January 18, 2021 at 6:45pm

    I am having an issue editing my table. When I go to the page that lists the tables that are on my site, there is a loading symbol that never goes away, so I cannot access the table to edit. The console error states: 

    Uncaught TypeError: jQuery(...).animateFadeOut is not a function

    I have already done the following: 

    Deactivated every other plugin and switching to 2021 theme. The issue was still present. 

    Turned off the plugin and reactivated it as suggested in the Wordpress.org support forum. That did work once, but it will not work to clear the issue again. 

    Turned off the options for loading full bootstrap on the front and back end.

    None of that worked. Any ideas? 


    Thank you!

    Mikki




  •  2,576
    Aleksandar replied
    January 20, 2021 at 10:49am

    Hello Mikki

    Thank you for your purchase, and sorry for the inconvenience.

    Unfortunately I can't say what's causing this without taking a look at your website.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

    You can write credentials here just check Private Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  •   Mikki replied privately
  •   Aleksandar replied privately