We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi guys,
Calendar sync does not appear to be working properly.
I have only one employee (me, Patrick Fallon) and have tried re-adding Google Calendar sync with a new Google Developer Console project, API and oAuth but Amelia is not hiding times I am already booked (and yes don't show busy slots option is checked). Eg in Google Calendar on 5 Feb 2021 I am pretty booked up but Amelia shows all slots as available. Please help. (I have tried deleting and re-adding myself as employee and yes Google Calendar for my employee account is connected). Cheers, Patrick
Hello Patrick
If you enabled "Remove Google Calendar Busy Slots", and you have a lot of events created in your Google Calendar, it may be that Amelia reached the limit it's supposed to pull from Google.
Make sure to select the biggest value under "Maximum number of events returned" and test again. Make sure your WordPress site's time zone is the same as in Google Calendar also.
Kind Regards,
Aleksandar Vuković
[email protected]
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