We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
when I try to save changes to the tables, the following sentence appears:Error! There was an error trying to insert a new row! Error: Table 'dbnxnkyzvpliml.wp1wpdatatable_10' doesn't exist.
are tables that I always created with your plugin on a previous site
dbnxnkyxpliml name of database
cui_wpdatatables_9_1 name of tables
i have to change name of tables in my db?
Hello glielo
Thank you for your purchase.
This usually happens when you migrate the site, and the migration doesn't update the database prefix of the new table.
You can see that the table is saved as wp1wpdatatable_10, but you say the name of the table is cui_wpdatatables_9_1, so the prefix is wrong.
Check wp_wpdatatables table in the database, and see how the Source column is saving the tables. If that's wrong, you'll need to replace the prefix.
Kind Regards,
Aleksandar Vuković
[email protected]
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