We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hallo,
Ich habe Amelia Basic und möchte auf die Amelia Pro-Version aktualisieren, um die Pakete zu verwenden. Muss ich nur die Differenz bezahlen und wie kann ich das buchen? `
Schöne Grüße
Vivien
Oh sorry, here in englisch :-):
Hello,
I have Amelia Basic and I would like to upgrade to the Amelia Pro Version to use the packages. How can I do that, that I just need to pay the difference for this year?
Greetings
V.ivien
Hi Vivien Feld,
I am glad to hear that you want to upgrade to the Pro license.
If you have enough funds on your card or PayPal account (depending on how you paid for the plugin), we can simply charge you the difference. Just send us the email that you have used during your first purchase.
Best regards.
Hello Isidora,
thank you. My IT-Manager made it, so I dont have the Email. Is it possible to open a new account for me and to transfer Amelia from her to my account?
Hi Vivien Feld,
You need to send us an email address that has been used for the purchase and need to tell your IT Manager to send us the email from that email address on [email protected] so we can be sure that you agreed this with IT Manager and then we can transfer the license.
Best regards.