We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I have an issue with data filters, that are not working on my site even if I followed your documentation to set them.
Please see this video capture of one of my tables:
https://we.tl/t-4H8nAqcOI4
Hello Emanuele
The filters don't work because of the query.
When using the query window, make sure not to include accent graves ( ` ) around columns. Also, don't use aliases with a space in quotations.
You can add them like:
SELECT column1 AS column_1_alias
FROM table
That's it. No quotations, no accent graves, no semi-colons. You can change the displayed header later in column settings.
If you're pulling the table from an external database, you'll need to add it in wpDataTables settings/Separate DB Connection, then select that connection in the table creation menu, and then use simple query like I've shown above.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Unfortunately it does not seem so, I made as you suggested but still the same issue.
Look at this video https://we.tl/t-UxSrl325Ho
Thanks for the video Emanuele.
Please tell me what's this:
It seems like this is a table being pulled from a separate database? If that's true, you need to add the separate DB connection in wpDataTables settings, and then pull these columns only from the table.
If it's on the same database (WP database), you don't need the database before the table, so:
FROM wp-a_visite_referto
should be enough.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Great thanks, my problem was the back tick
Actually I have still the same problem here: https://we.tl/t-c4mwEw05HE
No external DB, no back ticks...
Thanks
That's strange Emanuele
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again Emanuele
I don't know why this table is behaving like this. I created a new TEST SUPPORT table with the same query (without aliases) that works fine.
The only issue I see is that the MySQL table name for editing (in the EDITING tab above the table) is:
Instead of wpoa_terapie_a_domicilio
You may use the new table I created, as it works well. Apply the same settings, and check if the issue will come back. If it does, please try to figure out what change you made before it did.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables