We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Just double checking I bought Amelia last year but it now appears that on the website it doesn't say one time purchase anymore does that mean I will be affected or ?
Hello Michael
I'm not sure I understand the question.
I see you have Amelia Basic subscription license. That means that, if you don't unsubscribe from the plugin, you will be billed again when one year from purchase passes.
If you don't want to be billed again, please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, and you'll see "Cancel Subscription" button.
If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.
After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
when I purchased Amelia it said a one time payment of ..... I see they have changed their prices on their website now and they are not showing the one time purchase. They didn't see it was billed yearly
Hello again Michael
Sorry that you misunderstood, but through our website purchasing a one-time (lifetime) license per this price was never an option. We've added lifetime purchases later on, and they have a different pricing.
The licenses are sold as one-time purchases only through Envato marketplace, and ever since we released our licenses on our website, to be purchased through a reseller (Paddle), they were subscription based. Paddle doesn't even have a one-time (lifetime) option, so we couldn't even try to sell it like that. The lifetime licenses we now offer are being sold for 99 years, so it's kind-of lifetime.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables