We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey!
I've been trying to make Next Day Reminders and Birthday Greeting notifications to work for a very looong time without success. I was frustrated over this, not to mention my clients... Tried everything Amelia documentation and support threads offer, but no success. Turned Google around, no success. I just kept getting this "/bin/sh: https://*********.com/wp-admin/admin-ajax.php?action=wpamelia_api: No such file or directory" cron notification to my email and no notifications were sent to customers.
Tonight I finally found a solution, that (at least for me) works 100% (tested on two separe installation hosted on different hosting companies). So to make this work, the cron job has to be inserted this way in cPanel (also see image):
GET 'https://yourdomain.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send' > /dev/null
I sugget you guys update the instructions. Hope this helps someone.
Hello Klemen
Thank you for lettings us know about this.
I'll see that it's added in our FAQ section.
Kind Regards,
Aleksandar Vuković
[email protected]
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