We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2661582
Selecting employee when purchasing package
Closed

Comments

  •  1
    Elias started the conversation
    January 17, 2021 at 4:20am

    Congratulations on rolling out the new Amelia version with the packages features.

    MAIN PROBLEM:

    I created a package of ten appointments of one kind of service. Three employees are designated to provide the service as well as the package.

    However, when the client purchases the package, they are unable to select their preferred employee (teacher, in this case). The field shows "No data" (see arrow in attached image). Is there a way to fix this?

    Similarly, after the package is purchased, how can the user select which employee to book the subsequent appointments with? When they log in to the front-end customer panel, they can book the remaining appointments but cannot select the teacher.

     

    SMALLER PROBLEMS:

    Can you please add a dot "." after "time-limited to 3 months"?

    Can you please change the word "Employees" to the customizable employee tag? I call them "Teachers"

    On the next page, can I choose which fields to remove? For example, I do not need "Location". 

    Many thanks,

    Elias

  •  2,576
    Aleksandar replied
    January 19, 2021 at 12:49pm

    Hello Elias

    Thank you for your kind words.

    There's a bug with employees in packages, and to see them, you need to create at least one location. After you do, the employees will be shown in the package.

    Once the customers choose an employee, they can't change the employee. We will expand on that in the future, but at the moment it's not possible.

    2. To add the dot at the end, please go to /wp-content/plugins/ameliabooking/src/Infrastructure/WP/Translations/FrontendStrings.php and add it after "months" where you find it. For "3 months", for example, it's on line 502:

    'months3'                                => __('3 months', 'wpamelia'),

    3. You can change "Employee" and "Employees" in Amelia Settings/Labels, or (if you turn off Labels settings), using Loco Translate.

    4. Unfortunately, due to the error we have with employees, location is necessary. We can hide it with some custom CSS, though, but can you show me where you want it hidden from?

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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