We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We are having error 500 in this call
/wp-admin/admin-ajax.php?action=wpamelia_api&call=/payment/wc
In debug log
PHP Notice: Undefined index: serviceName in /public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 214
Payments are registered, order created and also the appointment but we have found that many orders created in woocomerce by Amelia are asigned as guest when we have activated creation of WP User (and the user exists)
Best Regards
Hello Admin Democratest,
Apologies for replying a bit later, we don't work on weekends.
Could you please tell me does WooCommerce work at all on the website? When do you have the 500 error?
A WP user can be created automatically from Amelia when someone books an appointment only in case there is no such user in WP - if there is already a WP user with that email there isn't a possibility of creating another user in WP, or connecting this Amelia customer to that already existing WP user only via their email address, unfortunately. This is possible to happen only if these WP users are logged in and book an appointment in Amelia while logged in (and the option to automatically create a WP user in Amelia Roles settings is enabled), so the WP user is connected to the customer in Amelia created at that moment and get the Amelia Customer user role as well.