We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
We are having issues with admin pages (Clients, Appointments, Dashboard,...), no data is displayed.
I have debugged the requests and the problem is API calls are returning errror 503 most of the time. They takes 2 minutes or more before the error is raised.
Are there any way of get more deatil about what is failing?
I have activated debug log in the website and no messages about the API are shown.
Best Regards
Hello Admin Democratest
That's a server error, and I can't say what's going on here without taking a look.
When the pages don't load, it's usually an issue with conflicting vue.js files. Can you try deactivating other plugins, and check Amelia/Customize? If that works, disable "Use already loaded vue" and save settings.
Then enable all other plugins, and see if the issue is resolved.
If not, would you please provide me a temporary administrator user, so I can take a look? Please note this is a public ticket, so make sure to enable Private response.
Kind Regards,
Aleksandar Vuković
[email protected]
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