We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm using your wpDataTables plugin on my site, and I'm enjoying it. I've run into an issue that a few pages that I have a table on, once I've published the article, as the one I've added to the ticket above, I'm unable to then edit the actual page. This has only happened on pages with the table.
Here is a page that has 2 tables on it, and on the web version of wordpress, I'm unable to edit the page. I'll also attach two screenshots, one of the error I get when trying to edit that page, and the other is an email I get shortly after publishing an article with the tables, it's in Portuguese. The error message is at the bottom of the email.
Page --> https://ocantinhobenfiquista.com/liga-do-palpite/
Hello Michael
Thank you for reaching out to us.
I can't replicate the issue on your website (see attachment). Was the issue resolved?
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
I'm able to see the page fine, and the table shows fine, but, I'm unable to edit the page / article where the table is embedded once I've published the article / page. But if I delete the table, I can then edit the page / article.
I see, Michael, thanks for clearing that up.
Can you please deactivate wpDataTables, and then go to ../wp-content/plugins/wpdatatables/ folder, and edit wpdatatables.php file?
In it, go to line 51, and you'll see this:
function wpdatatables_load() { if (is_admin()) {Enter a new row on line 51 and add this:
ini_set('display_errors', 1); ini_set('display_startup_errors', 1); error_reporting(E_ALL);So it looks like this:
function wpdatatables_load() { ini_set('display_errors', 1); ini_set('display_startup_errors', 1); error_reporting(E_ALL); if (is_admin()) {Save the file, and try to replicate the issue. That should show you an error, indicating why there's a critical error on the page. Once you share that error with me, you can revert the changes made to that file.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables