We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
for employees who have a very individual schedule that can only be mapped by many special days, I suggest that you add a duplicate special day functionality.
Thanks,
Lukas
plus,, in the working hours settings more than one working hours slot per day setting (same as for the special days) and more than one break setting would make the schedules much more flexible.
Hello Lukas,
Thank you for your suggestion, I will add it to our feature requests list, and you can check out here if there is such request and vote for it.
Regarding the work time periods, there is a possibility to create more separate work time periods and breaks in each day under the employees' work hours. When you click on the + sign next to Apply to all days you can add a new work time period/break for that day. Please look at the attachment.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Hi Marija,
omg, this little plus sign didn't trigger my reflex to try it – I interpreted it as part of the 'apply to all days' command. Maybe you could amend the ux here.
Thus, it's exactly what I was thinking of, and there is no need to add a feature request.
Knowing this gives a lot more flexibility to what my client wants to be able to set up.
Thank you very much!
Kind regards,
Lukas
Hi Lukas,
Glad to see this helped, thank you for letting me know
You are welcome!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.