We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am having trouble with some of the tables that I'm using not displaying at all. There are 2 tables that work on the same page, but the 8 tables below never render at all.
I was using jQuery Migrate to fix this when WP 5.6 first released in December. At the time, that fixed the issue. Since yesterday, regardless of which version of jQuery I use through jQuery Migrate (1.12.4 or 3.3.2 as seen in logs in screenshot), this seems to be happening.
Looking into the jQuery Migrate logs (one of the screenshots), it seems to be an outdated version of Bootstrap JS that is causing this error with tables. I was worried that there was a mismatch of compatible versions of WPDT and WP but I think I've tried what I can with no result.
It says in the latest update log for WPDT that it should be compatible with WP 5.6 so I don't know what is happening anymore. Please advise!
Hello Daniel
Latest version of WordPress includes jQuery 3.X, and it seems to be causing the issue.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Please tell me on which page(s) can I replicate this.
Kind Regards,
Aleksandar Vuković
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Daniel, that worked.
The issue was caused by a semi-colon ( ; ) at the end of the query of [wpdatatable id=50]. When I removed the semi-colon, the issue was resolved, and the Manager Reports Dashboard page works fine now, showing all tables normally.
We use a PHP SQL parser which adds semi-colons and accent graves ( ` ) dynamically, so using them in the query can cause this behavior.
Please remove semi-colons from your queries to avoid seeing this issue in the future. It works fine now, but if it happens again, that's the first thing to take a look at. Our developers will work on this in the upcoming period, so you don't have to worry about that in the future.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you Aleksandar!
I appreciate the help on that one.
I actually use another software to create queries to then paste into the plugin tables, which would explain the semi-colons.
Thank you again!
You're welcome, Daniel
Glad I could be of service.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables