We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2658841
Coupons CSV export not working
Closed

Comments

  •  2
    Riccardo started the conversation
    January 14, 2021 at 9:52am

    HI,

    I've created a lot of coupons, about 2700, but I cannot export them as CSV using the button in the "finance > coupons" panel. 

    The following error message shows up: https://d.pr/i/ymZNcT

    (Amelia Pro 3.0.1 and Wordpress 5.6).

    Can you help me?


    Thanks,

    Riccardo

  • [deleted] replied
    January 15, 2021 at 10:14am

    Hi Riccardo, 

    Could you please check your server error log and send us the errors you have there regarding this matter? Could you go back to your website after that error without editing else on the website/FTP files?

    Please provide me a temporary WP-admin login for your site where this happens and your FTP credentials, so we could log in and take a look. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.