As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #2658841
Coupons CSV export not working
Closed

Comments

  •  2
    Riccardo started the conversation
    January 14, 2021 at 9:52am

    HI,

    I've created a lot of coupons, about 2700, but I cannot export them as CSV using the button in the "finance > coupons" panel. 

    The following error message shows up: https://d.pr/i/ymZNcT

    (Amelia Pro 3.0.1 and Wordpress 5.6).

    Can you help me?


    Thanks,

    Riccardo

  • [deleted] replied
    January 15, 2021 at 10:14am

    Hi Riccardo, 

    Could you please check your server error log and send us the errors you have there regarding this matter? Could you go back to your website after that error without editing else on the website/FTP files?

    Please provide me a temporary WP-admin login for your site where this happens and your FTP credentials, so we could log in and take a look. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.