We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2658220
Different service rates assigned to employees don't change when switching to a different employee.
Closed

Comments

  •  3
    Rafal started the conversation
    January 13, 2021 at 6:04pm

    Hi,

    I noticed that when different employees have different rates set, the rates don't change when reassigning employees to the appointment that has already been made.

    In other words, it looks as if the rate becomes assigned to the appointment after it's been made and it doesn't change when a different employee with a different rate is assigned to this already made appointment.

    I hope I explained everything right.

    Best regards,

    Rafał


  • [deleted] replied
    January 14, 2021 at 2:34pm

    Hi Rafal,

    There isn't a possibility to change the appointments' price after they are booked/created in Amelia, unfortunately. Even though you change the employee in the appointment  (that has a different rate) the price couldn't be changed. The price will be as it was when the appointment is booked/created, this applies when the service price is changed as well - the appointments booked until that moment will have that old price, only the new booked/created appointments will have the new price set. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.