We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Today I had to re-schedule a few massage appointments in Amelia, due to the lockdown. After I had cancelled the appointments, the woocommerce payments changed to '€0,00'.
Now I start to doubt: are the clients being refunded automatically? If not: where does the payment go?
Now when they re-schedule their appointment, I don't know if I have to charge them again.
ps: I don't know if my purchase code is correct.. I purchased Amelia via AppSumo and can't find the redemption in my dashboard.
Hello Aletta
Thank you for your purchase. Your purchase code is fine, you wouldn't be able to open a ticket if it wasn't.
Payment integrations with WooCommerce, PayPal and Stripe are there only to verify the payment has been made, so Amelia can create an appointment. WooCommerce appointments are created when the status of the order in WooCommerce is set to "Pending", "On Hold" and "Complete".
Everything after the appointment is created is handled through WooCommerce, and Amelia can't have any impact on that.
What you see in Amelia's Appointments page is behavior that handles future appointments. It shows you that you haven't made any money from the appointment, since it's been cancelled. If the payment was processed by WooCommerce you need to refund the customer manually through WooCommerce. It can't be done with Amelia.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you!
So if I understand correctly: when I cancel or reject an appointment, it only changes the amount paid into 0 euros?
I wanted to make that sure... before I ask the client to pay again ;-)
It would be great if in the menu 'client', I could find a history of payments and bookings made/changed...
Thank you again!
Hello again Aletta
The plugin's logic thinks of cancelled appointments as appointments that have not been held. Meaning you didn't make anything from those appointments, and they are not shown in the Finance section.
I'll forward the suggestion to our development team, though, nonetheless.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables