We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2657356
Packages & Back End Functionality
Closed

Comments

  • Ben McDermaid started the conversation
    January 13, 2021 at 12:38am

    Hi,

    So it's sort of been asked in a couple of other tickets, but I'm just seeing if this is possible/in development.

    The packages feature fills a massive need which I like. However, what I'm wondering, if I set the min and max bookings required for a service at 0. The customer then doesn't have to make any appointment selections at the time of booking.

    So questions:

    1. Can I then assign those package booking "credits" in the back end to specific appointments? ie: sell 10 appointments, and assign them to Tuesday 9am every week for 10 weeks.

    2. Can I see a financial list of what customers have appts in credit. I'm in Australia, and technically this is a form of credit. So we have to keep accurate records and funds on hand to be able to produce in accordance to all forms of credit. And I can't seem to find anywhere the admin can see the packages currently outstanding?

    Cheers

  •  2,576
    Aleksandar replied
    January 13, 2021 at 9:01pm

    Hello Ben

    Thank you for your purchase.

    I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.

    You would not be able to use this in your customers stead. If they don't book any appointments when they purchase the package, they can book them only through their Customer Panel, so you won't be able to do it from back-end, or keep track of customer's (let's call it) credit.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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