We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello. Maybe a simple question, but in Amelia we need to be able to have 4 slots (appointments) available per 1/2 hour. I.E. A 9:30 am appointment time can have 4 slots before it's full.
How do we set this up? We have one "Employee" and the Calendar and Services seem to be setup correctly. Thank you for your help.
Hello Stephen,
Thank you for your purchase.
You can have 4 appointments at the same time with 4 different employees or have one (group) appointment with 4 customers (max) with one employee. If you have one employee and want to have 4 customers for one time slot (appointment) then this is configured with the Minimum and Maximum capacity of the service - so you need to increase the Max capacity for your service to be 4. You can read more about the appointments here. And please check out the appointments settings as well.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
OK, I think this helps. But we don't want want to necessarily have 4 people at one appointment (which is the MAX feature), we want to be able to have 4 different people be able to book appointments inside of each 30 minute time slot.
Also, the office times are correct in Amelia and in our WP settings at 9 - 5 Central Time, but the Amelia calendar still keeps offering times way outside those times.
Thoughts on both those issues? Thank you for your help.
Hello Stephen,
That is why there is the Minimum capacity as well, so the number of customers that will be able to book one time slot/employee can be from Min capacity to the Max capacity set for the service (and depending on the settings you configure in Amelia -> Settings -> Appointments,appointments settings )
The available time slots are configured by the employees' work hours so please check if you have set your employees' work hours as you wish to have available time slots for booking (not company work hours in Amelia ->S ettings).
Please let me know if this helped.
You are welcome.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.