We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
After the latest update, there are no token in the cancellation URL. Currently, when a customer tries to cancel an event through the notification email, he receives 403 error.
Can anyone look into this as this a crucial feature we need to get fixed.
Hello Martins Tiltins,
Sorry for any inconveniences this have caused, it is an issue in the newest version of Amelia, and it will be fixed in the next update.
The files attached here are modified and have the fix for this issue. You need to unzip the files attached here to your Amelia folder , location ../wp-content/plugins/ameliabooking and replace the files that are already in the plugin with these new files. That should solve the issue!
Please let me know if this helped!
Thank you very much!
The fix worked.
You are welcome, Martins.
Glad to see that, thank you for letting me know.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
I have the latest version too, but that still not working :( . Any idea why ?
Hello Robin,
The issue here was some formatting, not a common issue, so we would need to check this out on your website - why it isn't working for you. So , please open a new (your) ticket regarding this matter and we will gladly help out. Thank you.