We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2656786
Email Notification
Closed

Comments

  •  1
    rob started the conversation
    January 12, 2021 at 2:14pm

    I'm having issue with the placeholders for customers and employees appointment notifications. When I added the %zoom_host_url% and%zoom_join_url% to the email template, the email I receive is with the same placeholder instead of a valid URL.

  • [deleted] replied
    January 13, 2021 at 10:55am

    Hello Rob, 

    As I can see you are referring to Event bookings per your screenshot (you mentioned appointments so I am not completely sure - Appointments inAmelia are for Services, they are in no connection to Events) - if you use Events, those are not the Zoom placeholders for Zoom for events, they are for Services. When you choose the correct notification and then open the Placeholders list you will see the placeholders depending on the notification chosen (whether it is for services or events) 

    These are the placeholder for Zoom links for events:

    1. %zoom_host_url_date% – this is the placeholder that you need to paste in employees’ event notifications if you want to show the url with date.
    2. %zoom_host_url_date_time% – this is the placeholder that you need to paste in employees’ event notifications if you want to show the url with date and time
    3. %zoom_join_url_date% – this is the placeholder that you need to paste in customers’ event notifications if you want to show the url with date.
    4. %zoom_join_url_date_time% – this is the placeholder that you need to paste in customers’ event notifications if you want to show the url with date and time.

    These are for services/appointments: 

    1. %zoom_host_url% – this is the placeholder that you need to paste to employees’ appointment notifications.
    2. %zoom_join_url% – this is the placeholder that you need to paste to customers’ appointment notifications.

    And you can find them listed here.