We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I want to change the user role name Amelia Customer and Amelia Employee to anything I want. How can I do that?
Hello Memet,
There isn't a possibility of changing the user role names in Amelia, unfortunately.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
this is very absurd. I have paid for the plugin, right? How this simple issue becomes "not possible"? Is it jest because you want to have your branding everywhere?
Hello Memet,
Unfortunately, that isn't possible with Amelia's current features. This is because Amelia roles names are used for configuring access and permissions for the users throughout the code of the plugin, so if you change the names (maybe this can be done using some tool like User role editor) , these users won't have access/permissions they should and we can't say how those user roles would work or if they would work at all. Because the code of the plugin won't recognize the name of those roles as Amelia's roles and won't give them access/permission they should have in the plugin.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.