We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi. There is no spacing between the input box and the button and also, I cannot change the colour and also I was flashed with an error 500 when attempting to do so.
Hello Chris
Thank you for your purchase.
Your website is not available to public, so I can't actually see what you're referring to. What input box, and which button?
From your description, it sounds like your form is broken, and it doesn't look like a form that can be seen on our demo site.
For the Customize section, please click on "Reset" and then "Save", and that should resolve the issue. After that clear cache from your website and check your form on front-end again. If it's not looking like it does in the Customize section, check if you have SG Optimizer plugin installed. If you do, go to its settings/Front-end and disable "Combine CSS files".
After that, if you still have issues with the plugin, please let me know, and provide some screenshots or remote access, so I can see what's going on. Remember this is a public ticket, so if you're going to leave admin credentials, make sure to enable the PRIVATE response.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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