We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
I have an Issue, please help me, I need to solve this ASAP:
I have the plugin running a service with "Minimum capacity 1 and Maximum Capacity 16". When I want to make an appointment from dashboard I am unable to pick the hour I want if someone already make a reservation on that hour. I should be able to do because there is not 16 persons yet.
I attach a photo
Many thanks for your help
Regards
Hello Mateo,
Could you please check if the option Allow booking below minimum capacity: in Amelia -> Settings -> Appointments is enabled? If this option is disabled when the min is set that time slot will be closed for booking for other customers. You can read more about the appointments settings here.
If you are referring to booking for a customer in the back-end of Amelia, then you need to edit that already booked appointment and add the new customer to the appointment. When more customers book the same time slot/employee that is a group appointment in Amelia so all customers are added to the same appointment. You can't create a new appointment in this case if someone already booked a time slot that you want, but you can edit that appointment and add customers to it.
Hello,
Problem was in back-end. Solved editing Appointment and not creating new as you say.
Many Thanks!!!
Hello Mateo,
Glad to see that the issue is gone, thank you for letting me know.
You are welcome!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.