We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2656075
Appointments change assigned employee after status change in Employee front panel
Closed

Comments

  •  3
    Rafal started the conversation
    January 11, 2021 at 10:01pm

    Hello,

    I need my employees to be able to change the status of the appointment, so I decided to give them access to managing their appointments in the Front End Panel.

    I am testing the feature and a funny thing happens.

    Every time when I change the status of the appointment from an employees Front End Panel not only the appointment's status changes, but it also changes the assigned employee and thus immediately disappears from the Panel of the first employee.

    What is even more strange, the plugin assigns an employee that hasn't been assigned to this kind of service and shouldn't even be considered an option.

    I have the newest version of the plugin (3.0.1) and the updated version of Wordpress as well (5.6).

    Can you explain what is happening?



  •  2,576
    Aleksandar replied
    January 12, 2021 at 9:01pm

    Hello Rafal

    Are your employees maybe connected to a WordPress user that also has Administrator role?

    Can you try creating a new employee, not connected to a WP user, and see if the behavior is the same?

    If it is, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

    You can write credentials here just check Private Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  •   Rafal replied privately
  •   Aleksandar replied privately