We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2656039
BOOKINGS FOR AN ONLINE ACADEMY
Closed

Comments

  •  2
    DIANA MARIA GONZALO MARTINEZ started the conversation
    January 11, 2021 at 9:13pm

    Hello,

    Please, could someone assist me with these three questions? 

    FIRST QUESTION:

    I have been configuring your tool and I have created three services called: 

    1.- English lessons adults (1 person)

    2.- English lessons adults (2 people) 

    3.- English lessons adults (3 people) 

    However, when I insert the code on the page and select "booking" and click on the parameters of the booking there is only the first one showing up. Even if I leave the option "All categories" the other two don't show up. 

    It is important that students have access to all categories because each one cost a different price. So they will be able to select one of them and then choose the available teacher. 

    Please, how can I do that? 

    SECOND QUESTION: 

    I have created three different services, which will be online.

    When I create the code on the page all the calendar is unavailable. 

    Please, could you tell me how can I change it in order to show all the dates and times that teachers/employees are available? I have been several tutorials and I can't find a way to do it.

    THIRD QUESTION: 

    I want every person who books a lesson previously have to enter their details (name, surname and email address). How can I do this? 

    I have created in "customised fields" (sorry, I have the Spanish version and I'm not sure whether this is the name you use in the English one) all these labels as compulsory to complete. However, they don't show up on the page. 

    Please, what do I need to do? 

    Many thanks for your time and your help!

    Best regards.

    Diana 

  •  2
    DIANA MARIA GONZALO MARTINEZ replied
    January 12, 2021 at 11:59am

    Please, can someone help me? I really need to finish this today. THANKS! 

  • [deleted] replied
    January 12, 2021 at 4:46pm

    Hello DIANA MARIA GONZALO MARTINEZ,

    1. Please check if you assigned all of the services to at least one employee, check if they are assigned to the employees' work hours as well, and if the service duration+its buffer times can fit in the employees' work hours. Also, check if the option Show service on site is enabled in all 3 services.

    2. The same applies as in point 1, so please check the above options - if the service duration+its buffer times can fit in the employees' work hours. 

    3. When customers choose date and time they are transferred to the next booking step where they need to provide their first/last name, email and phone (email and phone fields can be mandatory or not which is set in Amelia -> Settings -> General).