Please, could you tell me where I can modify the text of the "signing up" email (the first one received after making the appointment) because it is in English?

I looked for it in the email notifications and did not find it in the customer area.

Sincerely,

Melvin Brea

I also did not find how to customize the mail that automatically comes out when a user is deleted.

Okay. Very good, but then where is the email that Amelia should be sending with the link for the user to register?

I think this is essential for the patient to manage her appointments.

Will there be some kind of conflict?

By the way, those emails did not arrive before. They started arriving right when I installed and configured Amelia. I'm not saying they come from Amelia, but it makes me strange that those emails are appearing now. 

I'm going to find the origin of the emails.

Sincerely,

Melvin

Ready. I already found out where the emails are coming from. It's from a plugin that I have called "Ultimate Member", and I have the possibility to avoid all those emails from coming out, as well as edit them to change the language. However, I haven't solved the problem. I don`t see Amelia's emails that are activated and I don't know why the "Ultimate Member" and not Amelia's emails are coming out.

I attach the images of the notification settings, to see if they can help me identify why Amelia's emails are not coming out.

I'm not sure if my hosting provider only allows SMTP accounts, but the truth is that I used an SMTP account when I configured the email in the Notifications section, as the email that Amelia should use.

What does this mean then, that I can't use an SMTP account as email for Amelia?

If I can't use an SMTP account, what type of email account should I use?

On the other hand, I have the same security in that other type of account and the outgoing mail will go out immediately, as today happens with my SMTP account?

Sincerely,

After waiting over 13 hours for a response from Amelia's support team, I opened a ticket with my hosting provider. In an hour we had already crossed 4 messages (I do not expect that level of support for a plugin, but I certainly expected that the responses will not take more than 8 business hours).

The A2 Hosting support team found the reason why Amelia's emails were not going out, and apparently, it is due to the Cloudflare configuration, which I have installed to improve the speed of my site.

For your information, below I show you the response of the A2 Hosting support team in relation to this issue.

Sincerely,

Melvin Brea

=========================   A2 Hosting Answer ===========================

Hello Melvin,

Thank you for this information. Using this we were able to find the email attempts on our log. The emails were being rejected due to a missing SPF record for melvinbrea.com

Since DNS for melvinbrea.com is managed by Cloudflare you will need to add this record to your Cloudflare DNS control panel. The record should be:

Name = @
Type = TXT
Value = v=spf1 include:servers.mcsv.net include:relay.mailchannels.net ip4:70.32.23.73 ?all

Please allow a few hours for DNS propagation after making this change and let us know if you still have trouble sending the mail.

========================================
Josh J
Support Specialist
A2 Hosting - Our Speed, Your Success!
+1.888.546.8946
https://www.a2hosting.com/support

Alexander, the point of the email sent to the customer remains unresolved.

My domain provider's support team helped me yesterday to set up an SPF record in Cloudflare's dashboard and suggested that I wait a while for the change to propagate to Cloudflare's servers.

About 1 hour ago, I ran the test again, but the email for the customer didn't arrive either. The strange thing is that the mail for the employee is arriving (see attached image).

All services were configured so that reservations had the value "Approved" by default.

I don't think the problem is with the mail server, as one of the messages arrives (from the employee) and the other does not arrive (from the client). I guess I must be doing something wrong.

Can you help me with this point?

Amelia's money-back period is expiring tomorrow, and I need to make sure Amelia is working for me.

If this point is not resolved by tomorrow, I will have to request the money-back!

Sincerely,

Melvin

Thanks Aleksandar:

This weekend I resolved the sending the emails issue. My hosting provider doesn't allow to associate an external mail to the SMTP account that is defined in the mail server, and I put a Gmail account as an account so that Amelia would reply to me. This lack of consistency made the mail server not dispatch the messages. When I put the SMTP account in the reply address, all the emails started going out without any problem.

Thanks anyway for trying to correct the error.

Please proceed to close this ticket.

Sincerely,

Melvin Brea

Trust me, I have other issues ;o). That's why I have several active tickets, but for the moment, you can close it at this point.

Thanks for your support.

Amelia is definitely a great product. I loved that custom fields can be applied by services. It really is an excellent feature.

The only thing that I don't is how Amelia implemented the user management. I insist is that you have to add a question if you are a new user or an existing user, to allow the sign-in or log-in, depending on the case.

I would like to know the date of birth of my patients, but I do not want to ask them their birthday, every time they complete an appointment request.

In addition, it is not possible to place a menu entry for the client to access their Customer panel, and instead, the client must necessarily enter their email and look for the link (token) to reach their Customer panel.

The truth is that this aspect, in my opinion, does not detract from the great product that Amelia is, but I would love it if you could solve this issue in the short term. Amelia is like a person dressed in a tuxedo, but with sports shoes ;o)

Best regards,

Melvin Brea