We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I see that the new option for creating packages has been released. Do packages work for events or only for appointments?
Hello lujeffcoat,
Packages are only for services/appointments in Amelia, not for events .
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
OK this is why it isn't working for me I guess. I was using it for classes setup as events.
Now I am completely confused over appointments vs events.
Hello Emer,
I will reply in your ticket regarding this matter.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.