Okay
  Public Ticket #2655627
i have technical issues
Closed

Comments

  • Peter Thorsbøll started the conversation

    Hi 

    I have have troubles inserting dates in Amelia and it want me to upgrade. I dont need upgrades. Try see screen shots

    Regards Peter

  • [deleted] replied

    Hi Peter, 

    Thank you for your purchase. 

    That means that you have Lite/Free version of Amelia installed on the website, not the Full version. 

    The Lite version needs to be deactivated/deleted, and the full version installed for you to be able to activate the license and use all features of the plugin.


    You can update the plugin manually by following these steps:

    1) Download the zip from our store

    2) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3) Delete existing ameliabooking folder

    4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5) Go to WP-admin panel, open Plugins section

    6) Deactivate Amelia Plugin, and then activate it again

    7) Clear server and browser cache

    ___________________________________________________________

    If you are using hosting where you are not allowed to your FTP  then follow those instructions:

    1) Download the zip from our store

    2) Delete Amelia plugin from WordPress Plugins page

    3) Click on Add new on Plugins page

    4) Click on Upload plugin on Plugins page

    5) Choose previously downloaded ameliabooking zip file

    6) When uploading is done, please Activate Amelia plugin

    7) Clear server and browser cache.


    Please note that our plugin have a size of around 10 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:

    upload_max_file size, 

    post_max_size ,

    max_execution_time

    You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.



  • Pernille replied

    Hi


    I have now done as told on your mail.

    But stil it is does not funktion. I have tried to change the appointments time every day fro 10 o clock to 10 15 but it doest not work?

    Regards Peter

  • [deleted] replied

    Hi Peter, 

    Could you tell me do you have the Full version of Amelia now? You don't have the messages 'Upgrade to Premium' in the back-end? 

    If you have the full version, you need to change the time interval set for the Default time slot step option in Amelia -> Settings -> General to 5 or 15 min. The time interval set for this option applies to all of the time slots in Amelia and it is set to 30 min by default. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.


  • Pernille replied

    Hi

    I now have the full version. I have changed the general settings. Please look at the screen dumps. I have changed all times daily for experiment, but when i try too book the old schedules shows up ????

    Regards Peter

  • [deleted] replied

    Hi Peter,

    Apologies for replying a bit later, we don't work on weekends.

    The availability for booking is configured by the employees' work hours not the company work hours in Amelia -> Settings, so please configure the employees work hours as you wish to have the availability for booking and check if the issue is gone.

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.