We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have set up the txt message service for the uk but i have to manually go into the back end and action to send the txt...is there an option that it automatically sends on booking and reminders?
also when im booking people in is there a site or is everything back end or do i use the booking system on my site like a client would? It just doesnt seem quite as easy as other systems ive used 10to8 for example.
Hello Danielle,
Sorry, I am not sure if I understood the issue quite well. Could you please tell me have you activated SMS Notifications and enabled the notifications that you want from the list to be sent to customers/employees and they are not sent at all? What exactly do you do in the back-end in order for them to be sent - this part I couldn't understand?
When you book for customers you can do it in the back-end of Amelia/WP on the Amelia -> Appointments page. Or on the front-end if you wish but if you enabled some online payment method in Amelia (PayPal/Stripe) the booking won't go through on the front-end without a payment.