Hello,

Is there an option or a way to make that when canceling an appointment, within a package, the client can again have the option to book?

It is something strange that if you buy a package of x5 classes, when you cancel a reservation they do not return 1 appointment to rebook, as long as the package does not expire.

The problem is that if the client wants to reschedule the dates of the other services in the category are not included (which you establish in the package), only the dates of the same service already booked are displayed.

This is an error and it is confusing because the package does give the customer the option to book an appointment for different services of a category that is established in the package.

Is there an alternative to all this problem?

Thanks

Hello,

I have seen that once the client cancels an appointment, if I from the administration delete that manually canceled appointment, the client is automatically returned +1 appointment to book in his paid package.

The problem is that it has to be done manually and it is not feasible.
How could it be achieved so that it is automatic and the client receives +1 appointment to book when they cancel?

Or the other option is how to get that when rescheduling the reservation, the system agrees to reserve the dates of the different services of the category that was selected when creating the package.

It is that it is a very big problem right now and I am on the verge of chaos with the management of reservations with my clients ...

Please, I hope you can give me a solution ... I was waiting enthusiastically for the packages option because I believed that the problem of limitation of reservations would be solved. And now I see the client pays a whole package with different services included in one category (good!) But they cannot cancel without receiving their reservation again or reschedule another service of the same category ... I think it is a mistake ...

Thanks for the help...