We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm seeing a problem with Amelia working with the Divi theme, which is the one I use for my site.
Divi's visual builder does not show me results when I enter an Amelia shortcode, as it should with all other shortcodes that I use.
I don't mean to say that I think this is Amelia's problem. In my opinion, it is a problem of integration of both products.
I fully understand that there are hundreds of themes created in WordPress and that Divi is one more (although I think it is quite used); However, I also understand that there must be standards that all products made for the WordPress ecosystem must meet in order to guarantee their integration and this is something that in this case is failing between Amelia and Divi, and that is possibly affecting hundreds of user.
Here I show you what a Divi visual builder page looks like with Amelia's appointment booking plugin, and how it looks directly in the browser.
I am opening the same ticket for the Elegant Themes team and I hope they can reach an agreement between both companies to solve this problem that affects the users of both excellent solutions.
Sincerely,
Melvin Brea
Hello Melvin
I completely agree with you. Divi is huge, and widely used builder, and our developers are already working on resolving the issue with the preview in the build-mode.
I can't say when it will be fixed, but I know they've been talking about Divi for days now. I surely hope it will be included in the next update, but I can't promise anything.
Kind Regards,
Aleksandar Vuković
[email protected]
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