We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2654251
PC issues with displaying correctly
Closed

Comments

  •  1
    Ben Welch started the conversation
    January 9, 2021 at 10:54pm

    It's not displaying correctly on the PC. Works fine on Mac. Please help. This is going LIVE for CES on Monday morning!!!!

  •  1
    Ben Welch replied
    January 9, 2021 at 11:40pm

    Now I see it's not working on Safari either!!! What's going on here. I already purged my WP cache! Surely this is some thing thats common right? See how it's being rendered!


  •  1
    Ben Welch replied
    January 10, 2021 at 6:51pm

    Any one else have issues with this not rendering correctly on PC?

  • [deleted] replied
    January 11, 2021 at 3:29pm

    Hello Ben Welch,

    Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.

    For some reason it looks like the Amelia CSS is not created in the installation process or something is blocking it . Could you please go to Amelia -> Customize page and click on Reset then Save there and check if the issue will be gone then? Let me know if this helped!

    Or it can be that some optimizing/caching plugin is causing this issue. 

    I visited your website on my computer, on Safari as well, and as I can see Amelia is customized and seen properly , please look at the attachment, so I assume you have managed to solve the issue? 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.