We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello. I've created a couple of packages for my users, however, when the user goes to book an appointment, the list of staff is not showing.
In addition, the customer panel doesn't appear to be working, either. Here's the page: https://www.btr.org/customer-panel/. It just shows the shortcode.
Do you know what's gone wrong here? I'd also like to embed this within the Woocommerce customer login section without them having to log in twice. Is this possible?
Hello again Georgia
I know you already submitted a refund request, but let me just explain this.
There's a bug with the Packages feature when it comes to Locations. If you have no locations selected, and your employees aren't assigned to that location in their profiles, you won't be able to see the employees in the drop-down.
Our developers are aware of this, and they will fix it for the next update.
Kind Regards,
Aleksandar Vuković
[email protected]
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