I am currently using Flatsome as we are a ecommerce store selling both products and DIY workshop. I have spent 2 days straight with over 10 hours trying to figure out how to make amelia work but it seems it is either very weirdly looking and not functional at all. I am suspecting it isn't compatiable with my themes ? Can your team please give me some help? I'm really looking forward to launching soon.
I read an article online saying amelia plugin works well with both elementor and qode interactive themes. I don't know if that implies it doesn't work with others. I am uxing UX builder but not elementor at the moment with the flatsome theme. Hope this information will help. I am very very frustrated at this moment.
I'm sorry to hear about this, but I don't understand what exactly's wrong since you didn't provide any screenshots or related URLs where I can see the plugin live.
I suppose the form is broken, and doesn't look like anything from our website? If that's true, something's preventing our CSS and JS to be loaded. If you have SG Optimizer plugin installed, go to its settings/Front-end and disable "Combine CSS files". On the other hand, if you don't have this plugin installed, you can try deactivating Amelia and activating it again.
If that also fails, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
I am currently using Flatsome as we are a ecommerce store selling both products and DIY workshop. I have spent 2 days straight with over 10 hours trying to figure out how to make amelia work but it seems it is either very weirdly looking and not functional at all. I am suspecting it isn't compatiable with my themes ? Can your team please give me some help? I'm really looking forward to launching soon.
I read an article online saying amelia plugin works well with both elementor and qode interactive themes. I don't know if that implies it doesn't work with others. I am uxing UX builder but not elementor at the moment with the flatsome theme. Hope this information will help.
I am very very frustrated at this moment.
Hello Jason
I'm sorry to hear about this, but I don't understand what exactly's wrong since you didn't provide any screenshots or related URLs where I can see the plugin live.
I suppose the form is broken, and doesn't look like anything from our website? If that's true, something's preventing our CSS and JS to be loaded. If you have SG Optimizer plugin installed, go to its settings/Front-end and disable "Combine CSS files". On the other hand, if you don't have this plugin installed, you can try deactivating Amelia and activating it again.
If that also fails, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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