We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2653866
Incompatibility with certain themes?
Closed

Comments

  • Jason Sin started the conversation
    January 9, 2021 at 11:34am

    I am currently using Flatsome as we are a ecommerce store selling both products and DIY workshop. I have spent 2 days straight with over 10 hours trying to figure out how to make amelia work but it seems it is either very weirdly looking and not functional at all. I am suspecting it isn't compatiable with my themes ? Can your team please give me some help? I'm really looking forward to launching soon. 

  • Jason Sin replied
    January 9, 2021 at 11:37am

    I read an article online saying amelia plugin works well with both elementor and qode interactive themes. I don't know if that implies it doesn't work with others. I am uxing UX builder but not elementor at the moment with the flatsome theme. Hope this information will help. 
    I am very very frustrated at this moment.


  •  2,576
    Aleksandar replied
    January 11, 2021 at 2:50pm

    Hello Jason

    I'm sorry to hear about this, but I don't understand what exactly's wrong since you didn't provide any screenshots or related URLs where I can see the plugin live.

    I suppose the form is broken, and doesn't look like anything from our website? If that's true, something's preventing our CSS and JS to be loaded. If you have SG Optimizer plugin installed, go to its settings/Front-end and disable "Combine CSS files". On the other hand, if you don't have this plugin installed, you can try deactivating Amelia and activating it again.

    If that also fails, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

    You can write credentials here just check Private Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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