We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello!
I am a web developer and my client, who has built a training booking system for Amelia, wants to give it up. If a new customer books training, it is not possible to register as a user. All you will receive is a booking confirmation. But what happens next? There is no link that a customer can make themselves a user.
Very partial development, the customer is disappointed.
Sorry for the incorrect language!
Hello Jüri,
Apologies for replying a bit later, we don't work on weekends
You need to add a placeholder for the customer panel URL to the email notification customers get when they book an appointment in Amelia (the approved appointment email) so customers can access the Customer panel via a link in their notifications, and when they access it the first time they will be asked to create a password for them and later on they use that email/password to login to the Panel.
This placeholder is a link for the panel %customer_panel_url% just be sure that you copy/paste it to the Message field from the Placeholders list. So when you go to Amelia -> Notifications, click on the </> Show Email Placeholders, when you find this placeholder click on it, it will be copied and then paste it to the notifications that you want. Also, please check if you provided the URL of your page for the Customer panel in that field in Amelia -> Settings -> Roles Settings -> Customer, and setup the customer panel per our instructions.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.