We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi support,
Quick question. My customer owns a hairdresser shop and the software has been working well. One issue she has is that if a customer books an appointment and lets say the service is hair dye and cut and it take 1.5hrs. When the customer arrives, she first has some treatment that can take 30mins to set before she carry's on with the rest. While she is waiting another customer comes in and asks if he could have a haircut which only takes 15mins, so the employee can do this as she has time. But she cannot book the person in under her name until the 1.5hrs has passed, so can only make a note of the booking on paper. Do you know if there is a way around this issue? hope it makes some sense
Kind Regards
-MK-
Hello Mike
It makes sense, but unfortunately there's no workaround for this.
Like you said, the customer wasn't planned, and your client can only fit them in if they have time. Amelia is a booking plugin, not a schedule and bookkeeping appointment, so fitting in appointments that have not previously been booked is not possible.
Kind Regards,
Aleksandar Vuković
[email protected]
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