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  Public Ticket #2651641
The new version of the Amelia plugin not showing the dashboard
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  • Maani started the conversation

    I uploaded the new version of Amelia instead of the old version, and the dashboard disappeared. I would appreciate it if you help me with that.

  • [deleted] replied

    Hello Maani, 

    If you see all Amelia pages blank in the back-end it could be caused by a Vue conflict between Amelia and another plugin you have or your theme. 

    To resolve this issue, you will need to try one of these two things:

    1. Deactivate all other plugins except for Amelia (since we don't know which one is causing an issue), and Amelia should work fine after that. If it doesn't - change your theme, and then it will definitely work. Then, go to the Customize menu in Amelia, and disable this slider:

    2105582290.png

    When you save the settings, reactivate all your plugins, and that's it.

    2. Access your database via PHPMyAdmin (or some other tool), and access wp_options table:

    6172199762.png

    It is possible that your prefix is not "wp_", but something else, so if that is the case, please look for "your_prefix_options" table.

    When you access it, you can search through the column "option_name". Search for the term "amelia_settings":

    9596326323.png

    The search will return only one row, and you need to edit it:

    3462547772.png

    In "option_value" column, search for "useWindowVueInAmelia":

    3986907778.png

    There, you can see that it's currently set to true

    Just change that to false, save the change, and exit phpMyAdmin.


    If you have any further questions, please feel free to ask.

    Please let  me know if this helped.