We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I uploaded the new version of Amelia instead of the old version, and the dashboard disappeared. I would appreciate it if you help me with that.
Hello Maani,
If you see all Amelia pages blank in the back-end it could be caused by a Vue conflict between Amelia and another plugin you have or your theme.
To resolve this issue, you will need to try one of these two things:
1. Deactivate all other plugins except for Amelia (since we don't know which one is causing an issue), and Amelia should work fine after that. If it doesn't - change your theme, and then it will definitely work. Then, go to the Customize menu in Amelia, and disable this slider:
When you save the settings, reactivate all your plugins, and that's it.
2. Access your database via PHPMyAdmin (or some other tool), and access wp_options table:
It is possible that your prefix is not "wp_", but something else, so if that is the case, please look for "your_prefix_options" table.
When you access it, you can search through the column "option_name". Search for the term "amelia_settings":
The search will return only one row, and you need to edit it:
In "option_value" column, search for "useWindowVueInAmelia":
There, you can see that it's currently set to true
Just change that to false, save the change, and exit phpMyAdmin.
If you have any further questions, please feel free to ask.
Please let me know if this helped.