We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Looks like the free/busy information in Amelia does not take into account 'busy' timeslots in Google Calendar when they are set as recurring.
Synchronisation of Amelia appointments to Google Calendar seems to be working fine.
Option "Remove Google Calendar Busy Slots" is selected.
Hello Christophe
Please make sure to select a bigger value for "Maximum number of events returned" in Amelia Settings/Integrations/Google Calendar.
If you have more busy events in your Google Calendar, Amelia will take a look at the number that is defined in that setting, and block them from the connected employee's calendar.
Kind Regards,
Aleksandar Vuković
[email protected]
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