We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When payment was received, order status and response id from woocommerce is not comming in
Hello raymond
Thank you for your purchase.
This is WooCommerce's window, and is not related to Amelia in any way. Amelia sends the info from the appointment to WooCommerce, so once it gets to WooCommerce's Cart, and later Checkout - it's being handled by WooCommerce. Amelia is creating appointments if WooCommerce has "Pending", "Complete" or "On Hold" statuses. The appointment in Amelia is automatically created as "Approved", and it can't inherit the status from WooCommerce.
If your status is wrong in WooCommerce, you need to check which payment method was used, and if it's instant or not. If it's an instant payment, it should automatically be changed to "Complete".
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables