My page is built with the DIVI theme and I am currently using the Booked plugin.

After configuring Amelia and creating the categories, services, and an employee to whom all the created services were assigned (See attached files screen 04 and screen 05 with the details of the services and the employee), I proceeded to replace the Booked shortcode with Amelia's, but when I replace it I see nothing of Amelia.

In the image screen 01, you will see the edition of the page with Divi Builder working for the Booked shortcode.

On screen 02 you will see when I replace the Booked shortcode with Amelia's with the shortcode: "[ameliabooking category = 2 employee = 1]". By replacing the shortcode, I should have obtained the Step-by-Step Booking Wizard, however, you see nothing.

On screen 03, I save the change in Amelia's shortcode, to confirm if indeed nothing is seen, and as you can see, Amelia does not show results.

I don't think this is because of Amelia's problem. I think I am doing something wrong. I don't know if this situation is because the only defined employee has the label "Duration", which I asked in a previous ticket but they have not given me an answer.

The truth is that she would like to receive his valuable help to resolve this issue.

Sincerely,

Melvin

PS. I will send screen 05 in a new message for this ticket because the ticket system does not allow me to attach more than 4 files.

I attach the screen 05 file referenced in the previous message, which shows the detail of the only defined employee (ID = 1) who has assigned all the defined services.

Please note that the employee appears with the tag "Duration" when I have no idea what it means and if that is the cause of it not working. "

Hi Melvin,

I am not support but could you try removing the spaces between the shortcode, for example use [ameliabooking category=2 employee=1] and see if that improves. Also, please check if they are assigned to any of the employees' work hours too. 

Hope you get this sorted

-MK-

This may also help

Here’s the list of all our shortcodes, change the 1 to the ID you require

For Step-by-Step Booking Wizard view:

1. [ameliabooking] if you want to show the basic Step-by-step Booking wizard,
2. [ameliabooking category=1] if you want to show only the services from a category with ID 1,
3. [ameliabooking service=1] if you want to show the booking form for the service with ID 1.
4. [ameliabooking employee=1] if you want to show the booking form for the employee with ID 1,
5. [ameliabooking location=1] if you want to show the booking form for the location with ID 1,
6. [ameliabooking category=1 employee=1] if you want to show only the services from a category with ID 1 that are assigned to the employee with ID 1,
7. [ameliabooking category=1 location=1] if you want to show only the services from a category with ID 1 that are provided on the location with ID 1,
8. For the Service Catalog view:
9. [ameliacatalog] if you want to show the basic Service Catalog view,
10. [ameliacatalog category=1] if you want to show only the services from a category with ID 1,
11. [ameliacatalog service=1] if you want to show this form for the service with ID 1,
12. [ameliacatalog employee=1] if you want to show the services of one specific employee with ID 1,
13. [ameliacatalog location=1] if you want to show the services of one specific location with ID 1,
14. [ameliacatalog category=1 employee=1] if you want to show only the services from a category with ID 1 that are assigned to the employee with ID 1,
15. [ameliacatalog category=1 location=1] if you want to show only the services from a category with ID 1 that are provided on the location with ID 1,
16. For the Search view:
17. [ameliasearch] if you want to show the basic search view,
18. [ameliasearch today=1] if you want to show the search view with a preselected current date.
19. For the Event booking:
20. [ameliaevents] if you want to show list of all your events,
21. [ameliaevents tag=’name’] if you want to show just the events that belongs to the same tag defined during the creation of events, where “name” will be replaced with the tag name,
22. [ameliaevents event=1] if you want to show only the event with ID 1 without its recurring events,
23. [ameliaevents event=1 recurring=1] if you want to show the event with ID 1 with all his recurring events.
24. Amelia Front-end Customer Panel
25. [ameliacustomerpanel appointments=1 events=1] if you want to show both Appointments and Events,
26. [ameliacustomerpanel events=1] if you want to show only Events,
27. [ameliacustomerpanel appointments=1] if you want to show only Appointments in the Customer Panel.

-MK-

Yes. You can solve that issue by removing the blanks.

Excuse me, I would like to close this case, but I don't know how to close a ticket. Could you help me with that?

Sincerely,

Melvin Brea

Thanks Marija, but I would like to learn how to close them, as I have several tickets that I would like to close. Is there any way that a customer can close their tickets?

Sorry for the insistence.

Sincerely,

Melvin