We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2650862
Appointment Reminder
Closed

Comments

  • Martin started the conversation
    January 6, 2021 at 12:46pm

    Is it possible to create an appointment reminder for 4 hours in advance?  Ideally as an extra reminder on top of the one day in advance

    Hoping you can answer today, but either way.....

    Have a great holiday

  • [deleted] replied
    January 8, 2021 at 11:33am

    Hello Martin,

    There isn't such possibility in Amelia with its current features, unfortunately. There is only one reminder notification that could be sent and it is sent the day  before the appointment at the scheduled time.

    Apologies for replying a bit later. Thank you!

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.



  • Martin replied
    January 8, 2021 at 2:40pm

    Hi Marija

    I hope you had a good day off.

    Thanks for the reply - I have one associated issue, which is with scheduled emails (separate ticket)  - if it's possible to solve that today it would be great, so we can figure out our deployment plan over the weekend

    Many thanks

    Martin

  • [deleted] replied
    January 10, 2021 at 5:55pm

    Hi Martin,

    Thank you. 

    You are welcome. I see my colleague responded, apologies for slightly delayed responses, but there were some non-working days, and we have bigger amount of tickets after the holidays. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.